What is the first step to take if you suspect or your loved one has commented that they are being mistreated at a care home? Do you go to the administration first or the police? Do you involve your own lawyer right away?
All of those people might be good to contact. If it is serious, in my opinion, I'd start with the police. If less serious, then you may not need to contact the police.
One of the difficulties, sometimes, is that individuals getting care at a care home may have cognitive impairments and/or hallucinations. They may think something happened that did not. However, because they can't protect themselves as easily and may not be believed, they sometimes are targeted for bad things. It can make it hard to know what to do.